Privacy Policy

PRIVACY POLICY

Last updated: 2027

Shinshu-Sake BV values your privacy. This policy explains which personal data we collect, why we do so and what rights you have.

1. Who is responsible for your data?
Shinshu-Sake BV
Fruithoflaan 35 C1, 2600 Berchem, Belgium
VAT number: BE1039.108.243
E-mail: kanpai@shinshu-sake.com
Website: www.shinshu-sake.com

We are the data controller for the data described in this policy.

2. Which data do we collect?

• Identity and contact details: name, e-mail address, phone number, company name and VAT number (for business customers).
• Address details: delivery address and billing address.
• Order details: which products you order, amounts, date and delivery information.
• Payment details: payments are processed by an external payment provider. We do not store your card details.
• Age details: because we sell alcohol, we may ask you to confirm that you are 18 or older.
• Communication: messages you send us by e-mail or via the contact form.
• Technical data: IP address, device and browser type, pages visited and cookies. See section 8.

3. Why do we use your data and on what basis?

4. Who do we share your data with?
We never sell your data. We only share it with parties we need to deliver our service:

• our webshop platform (Ecwid) and hosting partners;
• payment providers;
• couriers and transport companies;
• our accountant and IT suppliers;
• Google, to the extent you have accepted cookies for statistics or advertising, and for our product listings in Google Shopping;
• authorities, where the law requires it.

Where necessary, we have data processing agreements with these parties.

5. Is data sent outside the European Union?
Some parties, such as Google and our webshop platform, may process data outside the European Economic Area. In that case, we ensure appropriate safeguards, such as the EU-US Data Privacy Framework or the European Commission’s standard contractual clauses.

6. How long do we keep your data?

• Order and invoice data: 7 years, as required by accounting law.
• Customer account and communication: as long as we have a customer relationship, and afterwards for a maximum of [3] years.
• Newsletter: until you unsubscribe.
• Cookies: see our cookie policy.

After that, we delete or anonymise the data.

7. What are your rights?
You have the right to:

• access your data;
• have incorrect data corrected;
• have your data erased, when we no longer need it or the law does not require us to keep it;
• restrict the processing or object to it, including to direct marketing;
• transfer your data to another party;
• withdraw your consent at any time, without affecting earlier processing.

Send your request to kanpai@shinshu-sake.com. We may ask you to prove your identity. We reply within one month.

If you are not satisfied with how we handle your data, you can lodge a complaint with the Belgian Data Protection Authority:
Drukpersstraat 35, 1000 Brussels
www.dataprotectionauthority.be

8. Cookies
Our website uses cookies. Functional cookies are necessary for the webshop and shopping cart to work. For statistics and advertising, we only use cookies with your consent. You can disable cookies in your browser settings. The webshop may then not work fully.

9. Age
Our website and products are intended for people aged 18 and over. We do not knowingly collect data from minors. If you notice that a minor has given us data, please let us know and we will delete it.

10. Security
We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. No internet connection is completely secure, so we cannot guarantee absolute security.

11. Changes
We may change this policy. The latest version is always available on our website, with the date of the last update at the top.

12. Contact
Questions about this privacy policy? E-mail kanpai@shinshu-sake.com or write to Shinshu-Sake BV, Fruithoflaan 35 C1, 2600 Berchem, Belgium.