Return Policy

Return policy

14-day returns
You can return unopened bottles within 14 days of delivery.

How it works

1. Email kanpai@shinshu-sake.com with your order number and the reason for the return.
2. We confirm your return and give you the return address.
3. Pack the bottles securely, in the original packaging and with enough protective material.
4. Send the parcel with a tracked and insured service. Return costs are paid by you. You remain responsible for the parcel until we receive it.
5. After we receive and check the goods, we refund the purchase price within 14 days, using the same payment method.

Conditions
The bottles must be unopened, undamaged, complete and correctly stored, in their original packaging.

Cannot be returned

• Opened bottles
• Chilled products, such as nama sake and unpasteurised sake
• Products ordered especially for you and limited allocations
• Tickets for events, tastings and courses

Damaged or wrong product
Report it within 24 hours of delivery via kanpai@shinshu-sake.com, with photos of the product, the packaging and the shipping label, plus your order number. If we accept your report, we choose between a replacement, a credit note or a refund. You pay no return costs for this.

Lost parcel
Have you not received your order within 5 working days of our shipping confirmation? Email us. We investigate with the carrier and send you a new parcel or refund your order.

Your statutory rights
This policy does not affect your statutory rights as a consumer.

Contact
kanpai@shinshu-sake.com
Shinshu-Sake BV, Fruithoflaan 35 C1, 2600 Berchem, Belgium