Shipping & Payment Info

Shipping, payment & returns

SHIPPING

• Shipping costs: €8.50 per order.
• Free shipping on orders of €150 or more.
• Delivery time: 2 to 3 working days after your order.
• We deliver to Belgium, the Netherlands, France and Germany.
• Alcoholic products are delivered to an adult (18+). Please make sure someone is available to receive your order.
• Store chilled products, such as nama sake, in the fridge straight after receiving them.

PAYMENT

• You pay online at checkout with [Bancontact, iDEAL, Visa, Mastercard, Apple Pay].
• All prices are in euros and include VAT.
• Your payment is secure. We do not store your card details.
• Your order is processed as soon as your payment has been received.

RETURNS (WITHIN 14 DAYS)
You can return unopened bottles within 14 days of delivery.

1. Email kanpai@shinshu-sake.com with your order number and the reason for the return.
2. We confirm your return and give you the return address.
3. Pack the bottles securely, in the original packaging and with enough protective material.
4. Send the parcel with a tracked and insured service. Return costs are paid by you. You remain responsible for the parcel until we receive it.
5. After we receive and check the goods, we refund the purchase price within 14 days, using the same payment method.

A return is possible if the bottles are unopened, undamaged, complete and correctly stored.

Cannot be returned:

• Opened bottles
• Chilled products, such as nama sake and unpasteurised sake
• Products ordered especially for you and limited allocations
• Tickets for events, tastings and courses

DAMAGED OR WRONG PRODUCT
Please check your order on delivery. Is a bottle broken, is the parcel leaking, is something missing or was the wrong product delivered?

1. Report it within 24 hours of delivery via kanpai@shinshu-sake.com.
2. Send clear photos of the product, the complete packaging and the shipping label, plus your order number.
3. Keep the packaging until we have replied.
4. If your report is accepted, we choose between a replacement, a credit note or a refund. You pay no return costs for this.

We do not compensate damage that occurred after delivery due to handling, transport or storage by you or a third party.

LOST OR UNDELIVERED PARCEL

• If you have not received your order within 5 working days of our shipping confirmation, email us with your order number.
• We start an investigation with the carrier.
• If the parcel is lost, we send you a new parcel free of charge or refund your order. You choose.
• Please first check whether a neighbour or a pick-up point received the parcel.

STORAGE
Some sake, such as nama sake and unpasteurised sake, must be stored cold. We cannot accept complaints about quality loss caused by incorrect storage after delivery.

QUESTIONS?
kanpai@shinshu-sake.com
Shinshu-Sake BV, Fruithoflaan 35 C1, 2600 Berchem, Belgium